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www.RigidAxle.com

Ordered the wrong part?

No worries! Our team can help with any exchanges needed to get your vehicle back on the road.

30 - days to return

We offer all of our customers a 30 day return policy.

Online support

Our team is always here to help! Facebook messanger and email.

Return Policy


All returns are subject to a 20% restocking fee. If the item hasn't been opened, damaged, or used in any way, feel free to send it back! We will inspect your return for damage and completeness. If your return passes our inspection, you will be immediately refunded through your original method of payment. If anything is missing or has shown signs of use, we will not be able to accept the return. We will then notify you, and the items will be returned back to you.

FAQ

Why the 20% restocking fee?

  • The restocking fee covers costs that the returned item(s) goes through after it is processed. Some of the costs include shipping costs, shipping materials, repackaging the item(s) due to damage done in transit, and warehousing fees.

When can I expect my refund?

  • Our team takes about 1 to 2 business days to inspect and process your return. Once your return has been processed, you will be refunded through your original method of payment. If your original method of payment was through a debit or credit card, please note that it will take about 3 to 4 business days for your refund to post to your account.

If you have not received your refund, please contact our team via phone or email, so they may further assist you.

How do I make an exchange?

Just like our return policy, we can only accept exchanges if the original shipment is complete, unused, and in unopened original packaging.

You will need to contact our team, via phone or email so we can start an exchange for you. You will be responsible for shipping both ways, and if applicable, additional product costs. Shipping on the new package will be invoiced to you. Once we receive confirmation the shipping has been paid and we receive your return, your new package will be immediately shipped out.

If you are needing parts right away, no worries! We will invoice you for the new package and shipping. Once we receive your return, we will refund you through your original method of payment.

What do I do if I ordered the wrong parts?

If you ordered the wrong parts, there is no need to worry! You will need to contact our team via phone or email to let them know. A member of our team will help you get the correct parts through an exchange (please see exchange details above) or start a return for a refund. All returns are subject to a 20% restocking fee.

  • We can only accept a return or exchange if the original shipment is complete, unused, and in unopened original packaging.

How can I get help ordering the correct parts?

We understand the knowing what parts to order can be difficult, but it doesn't need to be!

Our team is always here to help you find exactly what you need! You can contact a member of our team via phone, email or Facebook messenger to get answers to any questions you may have.

I'm missing an item from my order, what do I do?

If you have received part of your order, no need to panic! It may mean the rest of your order is still on its way. Make sure you have looked at, and tracked, all tracking numbers emailed and attached to your order. We have warehouses all over the country and in order to get our products to our customers as quickly as we can, we may have to ship out multiple packages.

*Please note that all of our kits ship in multiple packages!

If your entire order has arrived and you are missing a part, you will need to contact our team via phone or email so they may further assist you.

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