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www.RigidAxle.com

Ordered the wrong part?

No worries! Our team can help with any exchanges needed to get your vehicle back on the road.

30 - days to return

We offer all of our customers a 30 day return policy.

Online support

Our team is always here to help! You can contact us through our online messenger, social media, or email.

Return Policy


Rigid Axle offers all customers a 30 Day return policy from the day your order was placed. It is critical that you verify the correct parts where shipped as soon as your order is received. We can not offer returns or exchanges after 30 days!

Returns will only be accepted as long as they are complete, unused, and in unopened, original packaging. All returns are subject to a 20% restocking fee per the original manufacturer. If the item hasn't been opened, damaged, or used in any way, feel free to send it back!

Returns that do NOT follow our Return Policy will be denied or subject to a 50-100% restocking fee. Examples of this include: dirty parts, dirty packaging, signs of use, wear, or installation, and returns that are incomplete or missing parts, as these can not be resold.

To start a return, please contact our support team via phone or email. All returns require an RMA (Return Merchandise Authorization). We require images of the product before issuing an RMA to better understand the items condition. Once your return has been approved, and an RMA has been issued, use the provided address to send your package back to us! You have 14 days, from when your RMA is issued, to have the product delivered to our returns facility. After 14 days, your return will be closed. Once we receive your package, please allow 48-72 hours for our team to inspect and process your return.

You will then be refunded through your original method of payment. If your original method of payment was through a credit or debit card, please note that it will take 3-4 business days after we refund your money, for the card issuer to post that money to your account.

Return Policy


Rigid Axle offers all customers a 30 Day return policy from the day your order was placed. It is critical that you verify the correct parts where shipped as soon as your order is received. We can not offer returns or exchanges after 30 days!

Returns will only be accepted as long as they are complete, unused, and in unopened, original packaging. All returns are subject to a 20% restocking fee per the original manufacturer. If the item hasn't been opened, damaged, or used in any way, feel free to send it back!

Returns that do NOT follow our Return Policy will be denied or subject to a 50-100% restocking fee. Examples of this include: dirty parts, dirty packaging, signs of use, wear, or installation, and returns that are incomplete or missing parts, as these can not be resold.

To start a return, please contact our support team via phone or email. All returns require an RMA (Return Merchandise Authorization). We require images of the product before issuing an RMA to better understand the items condition. Once your return has been approved, and an RMA has been issued, use the provided address to send your package back to us! You have 14 days, from when your RMA is issued, to have the product delivered to our returns facility. After 14 days, your return will be closed. Once we receive your package, please allow 48-72 hours for our team to inspect and process your return.

You will then be refunded through your original method of payment. If your original method of payment was through a credit or debit card, please note that it will take 3-4 business days after we refund your money, for the card issuer to post that money to your account.

auburn positraction unit

FAQ

How do I start a return or exchange?

Why do I have to pay a restocking fee?

  • The restocking fee is an industry standard. Rigid Axle does not profit off restocking fees as these fees go back to the original manufacturers to restock products, repackage them, warehousing fees, packaging material, equipment fees, etc. All brands charge us this restocking fee in order to return parts back to them.

How much of a restocking fee do I have to pay?

  • How much of a restocking fee the manufacturer charges depends on when the item left their warehouse, and the overall condition of the item when it is returned back to them. If an item returns within their return window and it comes back in perfect condition, they charge the industry standard of 20%. If the item is missing pieces, dirty, needs to be repackaged or resealed, or shows signs of use, they have the ability to charge anywhere from 50%-100%. Please make sure your item is returned in perfect, re-sellable condition so the restocking fee is not excessive. Below is a break down of how much your restocking fee will be:

20% - Parts are returned within 14 days of receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

30% - Parts are returned 15-30 days after receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

40% - Parts are returned 31-45 days after receiving an RMA and the product is unused, unopened, clean, and have no signs of use or wear.

50% to 100% (Manufacturers discretion) - Parts aren't returned until after 46 days of receiving an RMA. This restocking fee amount also applies to any parts that show signs of use, wear, or installation, original packaging is opened or dirty, or items are incomplete or missing. Any item that can not be resold as new will not be accepted and will not be credited back to you.

When can I expect my refund?

  • Once we receive your return, please allow 48-72 hours for our team to inspect and process your return. You will then be refunded through your original method of payment. If your original method of payment was through a credit or debit card, please note that it will take 3-4 business days after we refund your money, for the card issuer to post that money to your account.

If you have not received your refund after 10 business days, please contact our support team via phone or email, and they will assist you further.

I ordered the wrong parts? What do I do?

If you ordered the wrong parts, there is no need to worry! You will need to contact our team via phone or email. A member our team will help you start an exchange for the correct parts.

  • We can only accept a return or exchange if the original shipment is complete, unused, and in unopened original packaging. Please see how exchanges work below.

How does an exchange work?

Just like our return policy, we can only accept exchanges if the original shipment is complete, unused, and in unopened original packaging.

You will need to contact our team, via phone or email so we can start an exchange for you. You will be responsible for shipping both ways, and if applicable, additional product costs. Shipping charges for the new package will be invoiced to you. Once we receive confirmation that the shipping charges have been paid and we receive your return, your new package will be immediately shipped out.

If you are needing parts right away, no worries! We will invoice you for your new parts and shipping. Once we receive your return, we will refund you through your original method of payment.

I'm missing an item from my order. What do I do?

If you have received part of your order, no need to panic! It may mean the rest of your order is still on its way. Make sure you have looked at, and tracked, all tracking numbers emailed and attached to your order. We have warehouses all over the country and in order to get our products to our customers as quickly as we can, we may have to ship out multiple packages.

*Please note that a lot of our kits ship in multiple packages!

If your entire order has arrived and you are missing a part, you will need to contact our team via phone or email so they may further assist you.

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